How can we help you?

Browse our help topics or contact our support team directly

Bookings & Cancellations

Manage your bookings, cancel reservations, and understand refund timelines.

Payments & Receipts

Troubleshoot payment issues and download your booking receipts.

Account & Profile

Update your profile, change password, and manage your account settings.

Vendor Support

Get help listing your services, managing bookings, and receiving payouts.

Premium Travel Assistance & Services

Get immediate information, custom tools, and request direct concierge or guide support for your journey.

Visa Assistance

Visa on Arrival Directory

Planning your next getaway? Check visa policies, documents, and step-by-step procedures for popular international destinations instantly.

Select a destination country on the right to view custom entry rules and guidelines compiled by our travel specialists.

Select Destination Country

🇬🇭 Ghana

🇷🇼 Rwanda

🇰🇪 Kenya

🇲🇻 Maldives

🇦🇪 UAE (Dubai)

🇪🇬 Egypt

Expert Companions

Our Top Certified Tour Guides

Each guide is fully certified, first-aid trained, and possesses years of local experience to ensure you experience the absolute best of your trip.

24/7 VIP Concierge

Premium Local Concierge Services

Enjoy a hassle-free trip with your own dedicated travel team. From executive airport fast-tracks to luxury bookings and translation assistance, we cover all your premium requests.

Chat with Concierge

Airport VIP Fast-Track

Skip the immigration queues and custom lines with our executive lounge access and baggage assist.

Private Chauffeur Service

Reliable premium transportation during your stay with vetted english-speaking drivers.

Reservations & Experiences

Priority seating at top-tier restaurants, private club access, and exclusive local event tickets.

24/7 Help & Security

On-call medical coordination, local translations, currency swap support, and emergency help.

Bespoke Journeys

Custom Itinerary Creation & Customization

Can't find exactly what you're looking for? Let our travel designers handcraft a custom itinerary tailored precisely to your preferences, duration, and budget.

Share Your Vibe

Submit your ideas, duration, travelers, and budget via our custom planner tool.

Get a Draft Proposal

Within 24-48 hours, a travel designer will send you a personalized day-by-day plan.

Refine & Book

Adjust activities, hotel categories, and guides until you are 100% happy, then book!

Thank you! Your custom itinerary request has been prepared. Clicking "Send to WhatsApp" below will connect you with a planner.

Full Name *

Email Address *

Destination Country *

Trip Duration *

Budget Range (USD per person) *

Group Size *

Preferences & Special Requests

Smart Payment Plan

Travel Now, Pay Later Plan

Enjoy your dream vacation without breaking the bank. Book any eligible tour package with a 40% initial deposit, and pay the rest in interest-free monthly, bi-weekly, or weekly installments before you travel.

Eligibility Threshold: Available for packages of $4,000 or more

0% Interest Rate — Absolutely no hidden charges or fees

Secure Booking with 40% downpayment

Flexible installments split into 2, 3, or 4 payments based on total value

Installment Payment Calculator

Estimated Package Price $6,000

$4,000 Min $25,000 Max

Payment Interval

Booking Deposit

$2,400

40% upfront deposit

Installment

$3,600

Per month

Schedule

2 Payments

Deposit + 1 monthly

Frequently Asked Questions

Quick answers to the most common questions

Browse your desired service (Packages, Stays, Events, or Tours), select your preferred option, fill in your details, and complete payment. You'll receive a confirmation email instantly.

Yes. Go to My Bookings in your account dashboard and select the booking you wish to cancel. Cancellation policies vary by service provider — please review the policy before confirming. Refunds are processed within 7–14 business days.

You can track your booking without logging in by visiting Track Booking and entering your booking reference number. Logged-in users can also view all bookings under My Bookings.

We accept major credit and debit cards, as well as mobile money payments via Paystack. All transactions are secured with SSL encryption.

Approved refunds are processed within 7–14 business days to your original payment method. If you haven't received your refund after 14 days, please contact our support team.

Click Sign Up on the top right of the page, fill in your name, email, phone, and password — or simply sign up with your Google account in one click.

Yes. Go to your Profile page and set a password under the Security section. After that, you can log in with either Google or your email and password.

Click Become a Vendor from your account menu. Your account will be upgraded to a vendor account and you'll get access to the vendor dashboard where you can list your services.

Vendor payouts are processed on a regular schedule after deducting the platform commission. For detailed payout terms, please refer to our Vendor Agreement.

Still need help?

Our support team is available to assist you with any questions or issues. Reach out via WhatsApp, phone, or email.

+233 256 067 996 +233 532 112 751

Phone

+233 256 067 996 +1 412 407 2294

Email

support@herit360.com

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